Frequently Asked Questions

  • The cost of repairing a coil depends on several factors, including the extent of the damage or issue, whether the owner requests a full system scan, the number of channels in the coil, or if the coil is a specialty type or encased in foam.
  • If you're concerned about the total repair cost, we offer a low-cost coil evaluation service. Should you choose to proceed with the repair after reviewing the evaluation, the evaluation fee will be credited toward the cost of the repair.
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  • The typical turnaround time for repairs is about 5 to 7 business days, as all coils are treated with high priority. Our process includes an initial inspection, a thorough decontamination procedure, and a complete subsystem test. If any issues are identified, they are documented, and we continue with a full system test. Once the service is complete, we perform either a full bench test or a system test using a phantom.
  • For customers who know the specific issue with their coil, repair times can often be shortened if we are informed in advance.
  • Interestingly, some customers prefer a slower repair process! These customers may send a large shipment of coils—such as 10 at a time—and opt for lower-priority repairs to save significantly on costs compared to expedited services.
  • For those needing faster turnaround, we also offer expedited services for an additional fee. Please contact us for more information about this option.
No problem! Call us at 844-674-4878 to discuss your coil and schedule the repair time with the team. We will need the tracking number for the shipment. A small additional fee may be charged.
Call us at 844-674-4878 to discuss your coil. We will dispatch a driver to the airport to expedite your coil from counter-to-counter shipping to our facility. A small additional fee may be charged.
We can assist with that! Simply email us the problematic images, and we’ll take a closer look. In some cases, we may request a specific set of scans with particular orientations to help determine whether the issue lies with the coil or if it’s caused by something else, such as a gradient problem.
We do now! We repair coils from all of the major OEMs including GE, Siemens, Philips, Hitachi and Toshiba. We update our list of coils frequently, so if you have a specific one you're looking for please contact us!
Yes, we can clean your coil! Clean coils are essential for delivering accurate diagnoses and a safe, comfortable patient experience. In addition to cleaning, we can also tune, repaint, and re-foam the coil. Once completed, it will look and perform as good as new.
Possibly! How have you determined the coil is broken? Are you seeing a bad image, or is it failing a pre-scan? Feel free to call us at 844-674-4878 or email the error details, and we’ll be happy to take a look.
Yes, we can help! We’re experienced in managing high volumes of coil maintenance and can set up a tailored plan or service contract to ensure your fleet is regularly inspected, cleaned, tuned, and repaired. Our proactive approach minimizes downtime, extends equipment lifespan, and ensures consistent performance. Whether you need ongoing maintenance, quick turnarounds, or full refurbishments, we’ll work with you to develop a solution that fits your needs and budget.
Yes, we can help! We specialize in repairing a wide range of coil brands, including high-value models like yours, and have extensive experience handling complex and costly equipment. Our skilled technicians use advanced diagnostic and repair techniques to ensure your coil is restored to peak performance. Contact us today to discuss your repair needs, and let us provide a tailored solution to get your coil back in action quickly and reliably.
Yes, we do! We maintain an inventory of hard-to-find components and have reliable sources for other parts. Visit our Coils/Parts page to view our current inventory, or give us a call at 844-674-4878 for assistance.

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